How to ADD a user to your Google My Business Listing

Only an owner can add or remove users. However, a manager may remove himself or herself from a listing. Google Groups can’t be added as managers or owners of listings.

Manage your business

Owners of Business Profiles can invite users to become owners and managers. Each person can have their own access and they don’t share sign-in info. Owners and managers have different levels of access to the profile.

• Only owners can add or remove users.
• Managers can remove themselves from a profile.
• Google Groups can’t be added as managers or owners.
• Only the primary owner can transfer primary ownership.

Add owners & managers

1. Go to your Business Profile. Learn how to find your profile.
2. Click Menu   Business Profile settings  Managers.
3. At the top left, click Add .
4. Enter a name or email address.
5. Under “Access,” choose Owner or Manager.
6. Click Invite.

Tips:

• Invitees will have the option to accept the invitation and immediately become users. When they accept your invitation, you’ll get a notification email. Users in the account can find the names and email addresses of the owners and managers.
• You can find all active users and people who are invited to become users. To cancel pending invitations, click  in the row.
• If you want to transfer ownership of your profile, you can learn how to transfer ownership of a profile.

Understand new owner & manager limitations

The new owner or manager of a Business Profile must wait for 7 days before they can manage all the features. During this 7-day period, they get an error if they:

• Delete or undelete a profile.
• Remove other owners or managers from a profile.
• Transfer primary ownership to themselves or a third user.

If the new owner or manager deletes their account within the first 7 days, they’re removed from the profile. If they change their mind, they must be added again.

Tip: If an existing owner or manager tries to transfer primary ownership of the profile to a new owner or manager still in their first 7 days, they get an error.

Remove owners & managers

1. Go to your Business Profile. Learn how to find your profile.
2. Click Menu   Business Profile settings  Managers.
3. Click the person you’d like to remove  Remove manager.

If you can’t click Remove , it could mean that:

• You’re trying to remove the primary owner from the profile. Transfer primary ownership to someone else, then remove the user from the profile. Learn how to transfer primary ownership.
• You’re signed in as a manager. Only owners can remove other owners and managers.

If you remove a user, they’ll get an email notification. They can’t edit business information or take any administrative actions. But their past responses to reviews, posts, comments, and other actions will remain.

Change access of owners & managers

1. Go to your Business Profile. Learn how to find your profile.
2. Click Menu   Business Profile settings  Managers.
3. Click the person you want to change access.
4. Select the role: Primary owner, Owner, or Manager.
5. Click Save.
   • Tip: If you’re the primary owner, you can transfer ownership.

When you remove a user, that person will no longer be able to edit business information or take any administrative actions for the listing. However, all of their past responses to reviews, posts, comments, and other actions will remain intact.